Webhook
Cada conexão permite a configuração de um endpoint específico.
Desta forma, você poderá receber notificações das mensagens e eventos transacionadas onde desejar.
Confira abaixo exemplos de playload em json:
MENSAGENS
JSON
{
"filaescolhida": "Geral",
"filaescolhidaid": 1,
"mensagem": "wr43r34",
"sender": "5511978097649",
"chamadoId": 357,
"acao": "start",
"name": "Rodrigo Cruz",
"companyId": 1,
"defaultWhatsapp_x": 2,
"fromMe": false,
"queueId": 1,
"isGroup": false,
"ticketData": {
"id": 357,
"status": "pending",
"unreadMessages": 1,
"lastMessage": "Aguarde! Em breve você será atendido...",
"isGroup": false,
"userId": null,
"contactId": 4192,
"whatsappId": 2,
"queueId": 1,
"chatbot": false,
"channel": "whatsapp",
"queueOptionId": null,
"companyId": 1,
"uuid": "cabd8ddd-f5e1-43ab-8661-7b0385ca4e1b",
"createdAt": "2023-08-30T02:27:15.376Z",
"updatedAt": "2023-10-12T14:07:44.618Z",
"contact": {
"id": 4192,
"name": "Rodrigo Cruz",
"number": "5511978097649",
"email": "",
"profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/323970788_1137981286878828_1882391295127733628_n.jpg?stp=dst-jpg_s96x96&ccb=11-4&oh=01_AdRIhDQmoDnnUAXJdVlRp9eCiVzLdQK5ogchK1GhiSLnAw&oe=6534E077&_nc_sid=000000&_nc_cat=101",
"acceptAudioMessage": true,
"active": true,
"disableBot": false,
"extraInfo": []
},
"user": null,
"queue": {
"id": 1,
"name": "Geral",
"color": "#008b02"
},
"whatsapp": {
"name": "Suporte Técnico",
"webhook": "https://en16nq4b2guar.x.pipedream.net/",
"id": 2
},
"tags": [
{
"id": 91,
"name": "Demandas em Aberto",
"color": "#00C75A",
"TicketTag": {
"ticketId": 357,
"tagId": 91,
"createdAt": "2023-10-11T02:38:00.633Z",
"updatedAt": "2023-10-11T02:38:00.633Z"
}
}
],
"company": {
"name": "Robô Mensageiro"
}
}
}TAGS
JSON
{
"action": "tag-sync",
"tags": {
"ticketId": 383,
"tags": [
{
"id": 27,
"name": "Nome da Tag",
"color": "#DD821A",
"kanban": 1,
"prioridade": 0,
"conversao": "QUOTE",
"companyId": 1,
"createdAt": "2023-07-28T21:03:40.037Z",
"updatedAt": "2023-09-10T22:35:53.648Z"
}
]
},
"contact": {
"id": 4300,
"name": "Nome do Cliente",
"number": "5511978097649",
"email": "",
"profilePicUrl": "",
"acceptAudioMessage": true,
"active": true,
"disableBot": false,
"extraInfo": []
}
}ARQUIVOS ENVIADOS E RECEBIDOS
JSON
{
"sender": "5511978097649",
"chamadoId": 357,
"acao": "fila-data",
"companyId": 1,
"defaultWhatsapp_x": 2,
"fromMe": false,
"queueId": 29,
"isGroup": false,
"ticketData": {
"id": 357,
"status": "open",
"unreadMessages": 6,
"lastMessage": "Áudio",
"isGroup": false,
"userId": 6,
"contactId": 4192,
"whatsappId": 2,
"queueId": 29,
"chatbot": false,
"channel": "whatsapp",
"queueOptionId": null,
"companyId": 1,
"uuid": "cabd8ddd-f5e1-43ab-8661-7b0385ca4e1b",
"createdAt": "2023-08-30T02:27:15.376Z",
"updatedAt": "2023-10-12T13:52:28.783Z",
"contact": {
"id": 4192,
"name": "Rodrigo Cruz",
"number": "5511978097649",
"email": "",
"profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/323970788_1137981286878828_1882391295127733628_n.jpg?stp=dst-jpg_s96x96&ccb=11-4&oh=01_AdRIhDQmoDnnUAXJdVlRp9eCiVzLdQK5ogchK1GhiSLnAw&oe=6534E077&_nc_sid=000000&_nc_cat=101",
"acceptAudioMessage": true,
"active": true,
"disableBot": false,
"extraInfo": []
},
"user": {
"id": 6,
"name": "Atendente 2"
},
"queue": {
"id": 29,
"name": "Grupo 1",
"color": "#653294"
},
"whatsapp": {
"name": "Suporte Técnico",
"webhook": "https://en16nq4c2guar.x.pipedream.net/",
"id": 2
},
"tags": [
{
"id": 91,
"name": "Demandas em Aberto",
"color": "#00C75A",
"TicketTag": {
"ticketId": 357,
"tagId": 91,
"createdAt": "2023-10-11T02:38:00.633Z",
"updatedAt": "2023-10-11T02:38:00.633Z"
}
}
],
"company": {
"name": "Robô Mensageiro"
}
},
"mediaFolder": "public/company1",
"mediaName": "1697118720977.ogg",
"backendURL": "https://painel.robomensageiro.com.br"
}STATUS DO TICKET
JSON
{
"sender": "5511978097649",
"chamadoId": 357,
"acao": "open", // STATUS open ou closed
"companyId": 1,
"defaultWhatsapp_x": 2,
"queueId": 1,
"isGroup": false,
"ticketData": {
"id": 357,
"status": "pending",
"unreadMessages": 1,
"lastMessage": "2",
"isGroup": false,
"userId": null,
"contactId": 4192,
"whatsappId": 2,
"queueId": 1,
"chatbot": false,
"channel": "whatsapp",
"queueOptionId": null,
"companyId": 1,
"uuid": "cabd8ddd-f5e1-43ab-8661-7b0385ca4e1b",
"createdAt": "2023-08-30T02:27:15.376Z",
"updatedAt": "2023-10-12T14:29:04.416Z",
"contact": {
"id": 4192,
"name": "Rodrigo Cruz",
"number": "5511978097649",
"email": "",
"profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/323970788_1137981286878828_1882391295127733628_n.jpg?stp=dst-jpg_s96x96&ccb=11-4&oh=01_AdRIhDQmoDnnUAXJdVlRp9eCiVzLdQK5ogchK1GhiSLnAw&oe=6534E077&_nc_sid=000000&_nc_cat=101",
"acceptAudioMessage": true,
"active": true,
"disableBot": false,
"extraInfo": []
},
"user": null,
"queue": {
"id": 1,
"name": "Geral",
"color": "#008b02"
},
"whatsapp": {
"name": "Suporte Técnico",
"webhook": "https://en16nq4c2guar.x.pipedream.net/",
"id": 2
},
"tags": [
{
"id": 91,
"name": "Demandas em Aberto",
"color": "#00C75A",
"TicketTag": {
"ticketId": 357,
"tagId": 91,
"createdAt": "2023-10-11T02:38:00.633Z",
"updatedAt": "2023-10-11T02:38:00.633Z"
}
}
],
"company": {
"name": "Robô Mensageiro"
}
}
}
Atendimento